The following Terms of Use are entered into by and between You and Prana Hot Yoga (“Company”, “we”, or “us”).

 

The following terms and conditions, together with any documents they expressly incorporate by reference (“Terms of Use”), govern your access to and use of pranahot.com, including any content, functionality and services offered on or through pranahot.com  (the “Website”), whether as a guest or a registered user.

 

Copyright & Content 

 

All content on the Website is protected by copyright, trademark and other applicable laws, and are the property of the Prana Hot Yoga unless otherwise noted.

 

The full text of the Copyright Notice is here – pranahot.com

 

Disclaimer

 

The information on this Website is provided as general information and is not professional advice. 

 

The full text of the disclaimer for the Website is here – pranahot.com/privacy

 

We respect your privacy and follow the principles of PIPEDA in the collection of Personal Information from you on our Website.  Please see our full text of our Privacy Policy here – pranahot.com/privacy.

 

Email And Other Electronic Communications

 

Visiting the Website or sending emails to the Company constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Website, satisfy any legal requirement that such communications be in writing.

 

We would be pleased to communicate with you by e-mail, and there are various places on this Website that provide you the ability to send an electronic communication to the Company. Any such email or other electronic communication, however, does not create a business relationship or any contractual relationship.  As set forth more fully in our Privacy Policy, we will take reasonable steps to ensure that any communications remain confidential, but we cannot guarantee the security of such communications and cannot guarantee that we would not be required to disclose such communications as a result of a court order.

​

User Communication 

 

The Website may contain chat areas, news groups, forums, communities, comment sections or other message or communication facilities designed to enable you to communicate with the public at large or with a group.  

 

You agree that when using features of the Website that allow for communication by you, that you will not defame, abuse, harass, stalk, threaten

​

Cancellation Policy

At Prana Hot Yoga, we have a generous cancellation policy and understand that life can be unpredictable. To ensure a smooth experience for all our members, we have the following cancellation policy:

Cancellation Window: Members must cancel their class at least 2 hours prior to the scheduled start time to avoid a late cancellation fee.
 

If weather is severe or changes quickly the studio will cancel class and notify members. 

No Show Policy
​
At Prana Hot Yoga, we value the commitment of our members and strive to maintain a fair and respectful environment for all. To ensure that our classes run smoothly, we have implemented the following no-show policy:

No Show Fee: If a member books a class and does not show up, a no show fee of $25 will be applied to their membership or loss of a credit. Flex memberships are charged a fee and result in loss of a credit for missed classes.

Waitlist 

​

At Prana Hot Yoga, members can efficiently navigate the waitlist on their Prana Hot app, which plays a crucial role in managing class attendance. When a class is fully booked, members can easily sign up for the waitlist, allowing them to be notified via email if a spot opens up—up to two hours before the class begins. Members can also remove themselves from the waitlist using their prana hot app.  It's important for members to check their spam or junk folders if they do not receive an email notification.

One of the key features of the waitlist is that members can see their exact position on the list. For instance, if a member is waitlisted for a morning class, they may be automatically added to the class as early as two hours prior, which could be early in the morning. If a member is uncertain about their ability to attend, it's best practice to remove themselves from the waitlist ahead of time, as waitlist can move quickly. This allows others who might be ready to join the class to take their spot and also mitigates the possibility of late cancel or no show fee. 

If members choose to utilize the waitlist feature, they are encouraged to manage their own status appropriately, contributing to a more efficient and enjoyable yoga experience for everyone at Prana. 

FAQ

Can I take myself off the waitlist?

Yes, go to your prana hot app, select the class you are waitlisted for and select cancel.

Can I email to remove the waitlist?

Emailing can not guaranteed that you will be removed from the waitlist in a timely manner so it is best to cancel through your app.

What if I get added to the class in the middle of the night?

You will be notified by email. You may cancel your reservation anytime. If you cancel less than 2 hours prior to class, there is a late cancellation fee. 

If you are concerned that you will not see the email notification in a timely manner, we suggest removing yourself from the waitlist the evening before to mitigate any unnecessary fees. 

Can I be notified by text when I am taken off the waitlist and added to a class?

Yes, please turn on text notifications on your prana hot app. Do this by hitting the bottom right hand icon, notifications and toggle on text notifications.

 

Returns Policy

​

At Prana Hot Yoga, we strive to ensure customer satisfaction with our products. Please note the following guidelines for returns:

1. Eligible Items: Returns are only eligible for full-price retail items. This excludes food and beverages.

2. Non-Refundable Items: No refunds will be provided for memberships, punch passes, gift cards or credits purchased for specialty classes and workshops.

 

Prana Hot Yoga – Leah Cain, 50 Hedley Street Unit 6 Fredericton NB E3C 0S7 phone 506-206-9570